Customer Service

Pinkcity Imports is a B2B wholesale company selling to retailers, designers and other trades. We require that you complete our online registration process and provide us with your Federal Tax ID so we can confirm the nature of your business.

Once we have reviewed and approved your application an account will be created for you and an email will be sent out with login instructions. giving you access to all pricing on our website as well as the ability to place orders online.

USD customers will create a quote list by adding products to a quote basket they wish to request USD pricing for.

We look forward to working with you!

PinkCity Imports use Quickbooks Online Payment Gateway to process your purchases made on this website.

Protecting the privacy and security of your financial information is our top priority. QuickBooks Online Payment Gateway protects your transactions with multiple layers of security so you can bank online with confidence.

The connection for online banking is always “read-only” so that no one can use any of your information to move any money. In addition, we don’t sell, rent, or share your information with third parties for their promotional use.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@pinkcityimports.com.

Please note that returns will need to be sent to the following address:
101 – 19057 25th Ave, Surrey BC, V3Z 3V2, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@pinkcityimports.com.

PinkCity Imports offers local pick up only. We will email you when your order is ready for pick up. Please do not send your preferred shipper for pick up before that time.

Please contact us directly at info@pinkcityimports.com if you have any other questions.